Take your phone calls into the cloud
Give your business a boost with Managed Hosted Communications from Eaton Communications.
Boost your business with a cloud phone system
There are more ways than ever to communicate, but for businesses, phones are still vital. Whether you’re talking to customers, suppliers or colleagues, phone calls help you get things done fast and with less chance of misunderstandings.
But what’s even better are cloud-based phone systems, like Wholesale Hosted Communications (WHC). It gives you all the usual features of a traditional phone line, but because your calls are carried over the internet, you also get the added benefits of cloud technology – including greater flexibility and lower costs.
So if you want your phone system to deliver maximum value for your business, try WHC. WHC is a cloud-based phone system designed especially for businesses.
Key Benefits
Take the office with you
Because WHC uses the cloud, your phone system isn’t tied to a physical location. You can access your line from anywhere with an internet connection. And you can make and take calls in a variety of different ways, including desk phones, computers, headsets and mobile apps. That means you never have to miss a call again.
Collaborate in new ways
Through our optional add-ons, you can transform the way you work with others. You can send instant messages, join video conferences, share files and, of course, make phone calls. With more ways to communicate and share ideas, you can give your business a big productivity boost.
Build a system that works for you
Your business has its own unique needs, and with WHC you have the flexibility to choose a package that suits you. As well as four different packages, you can pick and choose from a range of extras, which include integration with customer relationship management (CRM) systems, call recording and call analytics.
Get greater control
WHC makes it easy for you to manage your phone system. Through the intuitive online portal, you can see who’s using what and make changes as necessary. And because WHC is digital, adding and removing users is quick and easy.
Add new value to your business
Unlike some traditional phone systems, WHC doesn’t need any expensive on-site hardware. You just need to have compatible phones and a reliable internet connection. And as well as low set-up costs, it comes with free software updates, which we’ll take care of.
Pick a number
Most existing phone numbers can be brought over to WHC. So, you won’t have to inform your customers, change business cards or update web pages. You can even have a number with a different geographic location to your office, so it looks like you’re calling from somewhere local to your customers.
Prepare for the future
For decades, phone calls in the UK have been carried over a network of copper lines called the public switched telephone network (PSTN). This is set to be replaced with a digital system, and the old network will be shut down in late 2027. As a digital phone service, WHC is fully future-proof.
Keep going no matter what
WHC lets you access your phone system from anywhere. If your business is ever faced with any kind of disruption, your lines can stay open, and people can still reach you on your usual number.
Packages to suit different needs
With four different packages to choose from, you can give each member of your team a phone that works for them. All of our packages include the Cisco Webex Softphone feature, which lets you make phone calls through a desktop computer app or a smartphone app.
Foundation
For general purpose calling
If you just need a basic phone live, you may be interested in our Foundation package. Voicemail and Webex apps can be added at no extra cost.
Ideal for:
Small or home offices, meeting rooms, lobby areas.
Functional
For users requiring certain WHC apps
Our Functional package works well where you need straightforward calling features with add-on applications
Ideal for:
Users needing certain add-on features like CRM intergration.
Fixed
For people requiring enhanced features
With our fixed package, you get all the features of our Functional tier, but with added benefits like Busy Lamp Field (BLF) and Do Not Disturb (DND)
Ideal for:
Most office users who need their own line.
Mobile
For users who need collaboration tools
Our Mobile package is for anyone needing to chat and share files with colleagues, or to run online meetings with anyone inside or outside the organisation.
Ideal for:
Anyone who needs to collaborate with others.
Customise your package with add-ons
To make sure your phone system has all the features you need, you can take our optional WHC add-ons.
They include the following:
Call analytics
Find out who’s calling and when, so you can better understand what’s happening in your business.
Call recording
Record some or all of your calls, and access them whenever you want.
CRM integration
When you’re on the phone with someone, you can automatically bring up their contact history and account information. Or ‘click to dial’ any number without touching your
handset.
Hunt groups
Let groups of users answer calls for a single number, and forward calls to the right person.
Auto attendants
Add an automated receptionist to your business, with standardised or custom messages.
Call Queuing
If you’re running a helpdesk or a call centre, our ACD (Automatic call distribution) add-on comes with all the enhanced queuing and call handling features you need.
Cisco Webex Collaboration
All our packages come with the Webex Softphone feature. But you can add video calling, instant messaging and shared spaces too.
WHC Teams Direct Connect
If you’re already using Microsoft Teams,
we can add your WHC service right into it.
A phone for every need
We have a range of different phone hardware, including desk phones and headsets. You can mix and match these so each of your users has a phone that meets their needs. We also have handsfree phones which are perfect for meeting rooms.
Desk Phones
These phones look like regular desk phones, but they carry phone calls over the internet and support advanced business features.
Media Phones
The are similar to desk phones but come with touchscreen displays and the ability to run Android apps.
Conference Phones
Built for meeting rooms, audio conferencing phones offer high-quality handsfree phone calling.
Cordless Phones
These phones look like regular ‘walkabout’ phones, but they carry phone calls over the internet and are designed for business use.
Headsets
If you’re making calls through software on your computer, then a headset will be essential. Keep your hands free while you talk to customers.
Video Systems
We have webcams for single users, as well as video systems designed for meeting rooms.
Take a journey into the cloud
Choosing the right phone system is important for your business. We want to make it as easy as possible, with a smooth process that gets you from ordering to calling as soon as possible.
We can help you to choose the features, calling plans and phones that best suit your business. If you need help with your networking and cabling, we can sort that out too. And we’ll make sure it all works properly.
Get started with WHC in four easy steps
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